FAQ’s

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GENERAL QUESTIONS

Yes, NewGel+ products are manufactured with a specially formulated medical grade silicone, developed to be non-toxic and non-irritating. It is safe for use on children and adults as well as all skin types. It is bio-compatible and does not absorb into the skin. It stays on the surface to provide a protective barrier layer.

Yes, silicone gel sheeting and silicone ointment have been proven to reduce, flatten, fade and smooth these difficult types of scars. Learn more about keloid and hypertrophic scars.

Yes, clinical studies have shown that silicone sheeting and ointment are effective for many patients in improving older red and raised scars. Improvements include softening, flattening and a reduction in discoloration. However, in general, the sooner the products are applied after the scar has formed, the better the expected results.

Yes, silicone gel and sheeting are recommended in the International Scar Treatment Guidelines to help prevent abnormal scar formation after surgery or injury. See our Breast Reduction Case Study in our Case Studies section to see a treated vs. untreated breast post-surgery.

NewGel+ can be used as soon as the wound is fully closed (sutures removed, no scabbing or oozing).

Times vary both by individual and by type of scar. Some people begin seeing improvement in the first week but, in general, positive results are usually seen in 3 to 7 weeks with optimal results occurring after 3 months of use.

NewGel+ sheeting and ointment is formulated to be worn 6 to 24 hours per day – the more time NewGel+ is in contact with the scar, the greater the effect. NewGel+ should be removed once every 12 hours for inspection of the scar site and to allow the site to be washed and thoroughly dried.

NewGel+ should be used until you stop seeing improvement. Total treatment time is usually 3 months.

Yes, there have been over one hundred clinical studies confirming silicone gel’s effectiveness in treating scars.

NewGel+ should not be used on any skin with a rash, irritated skin, or skin with cracked/open areas.

No, there is no product or procedure available that can totally remove all evidence of a scar but NewGel+ can significantly improve them.

NEWGEL+ SILICONE SHEETING

NewGel+ silicone sheeting improves scars by providing a combination of occlusion (seals the scar from exposure to air), hydration, elevated skin temperature and continuous light pressure. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

When properly handled, each piece will last up to four weeks. Unused pieces are still ok to use for several years after purchase.

Yes, it is safe for use on children and adults.

NewGel+ sheeting and NewGel+ E gel are often used in combination, but not at the same time. Many people use one product during the day and the other at night to provide 24 hour-a-day coverage, especially for high visibility areas such as the face, neck, hands and legs.

Yes, they can be cut to fit any scar, simply make sure to cut NewGel+ so that it extends 1.27 centimeter on all sides of the scar.

If the NewGel+ sheet, strip or shape becomes dirty or loses its stickiness, it may be washed gently with tap water and mild hand soap then air-dried before reapplying. We recommend washing it every 2-3 days.

No, nothing should be applied under NewGel+ sheeting. Any lotion or medication that gets under the sheet can cause NewGel+ to lose adhesion and effectiveness.

Yes, removing NewGel+ sheeting whenever entering the water or exercising will prolong its life.

Keep packaging for storage of the product when not in use. For large products that come in tubes, store product flat, backing side down.

Our Product material, as supplied, is a not hazardous waste

NEWGEL+ E ADVANCED SILICONE GEL

NewGel+ silicone sheeting improves scars by providing a combination of occlusion (seals the scar from exposure to air), hydration, elevated skin temperature and continuous light pressure. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

When properly handled, each piece will last up to four weeks. Unused pieces are still ok to use for several years after purchase.

Yes, it is safe for use on children and adults.

NewGel+ sheeting and NewGel+ E gel are often used in combination, but not at the same time. Many people use one product during the day and the other at night to provide 24 hour-a-day coverage, especially for high visibility areas such as the face, neck, hands and legs.

Yes, they can be cut to fit any scar, simply make sure to cut NewGel+ so that it extends 1.27 centimeter on all sides of the scar.

If the NewGel+ sheet, strip or shape becomes dirty or loses its stickiness, it may be washed gently with tap water and mild hand soap then air-dried before reapplying. We recommend washing it every 2-3 days.

No, nothing should be applied under NewGel+ sheeting. Any lotion or medication that gets under the sheet can cause NewGel+ to lose adhesion and effectiveness.

Yes, removing NewGel+ sheeting whenever entering the water or exercising will prolong its life.

Keep packaging for storage of the product when not in use. For large products that come in tubes, store product flat, backing side down.

Our Product material, as supplied, is a not hazardous waste

NewGel+ E silicone gel improves scars by providing a combination of occlusion (seals the scar from exposure to air) and hydration. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

Our 15 gram tube contains enough ointment to treat a 7 centimeter scar for 3 months. Below is a chart with recommended number of tubes to purchase based on the size of scar and a recommended treatment time of 3 months: 

SCAR LENGTH
Up to 7 centimeters: 1 tube
10 centimeters to 15 centimeters: 2 tubes
17 centimeters to 22 centimeters: 3 tubes
25 centimeters to 13 centimeter: 4 tubes

Yes, it is safe for use on children and adults. 

NewGel+ sheeting and NewGel+ E are often used in combination, but should not be used at the same time. We suggest using one product during the day and the other at night to provide 24 hour-a-day coverage, especially for high visibility areas such as the face, neck, hands and legs.